Refund policy

Belvico Return and Refund Policy

At Belvico, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns You have 14 days from the date you received your item to request a return, in line with Italian and EU consumer protection regulations (D.Lgs. 206/2005 – Codice del Consumo). To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items Certain items are exempt from returns, including:

• Perishable goods
• Personalized or custom-made products
• Sealed items that cannot be returned for hygiene reasons once opened
• Digital downloads

Refunds Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

Right of Withdrawal As a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day you received the goods. To exercise the right of withdrawal, you must inform Belvico of your decision by a clear statement.

Return Shipping You will be responsible for paying your own shipping costs for returning your item unless the item is defective or incorrect.